Refund policy
Refund & Return Policy
Returns and Refunds
At CareKeeper, many of our products are personalized or custom-made specifically for you. Please review all personalization details carefully before placing your order.
Personalized and Custom-Made Items
Because personalized, engraved, or custom-made products are created specifically according to the information provided by the customer, they generally cannot be returned or exchanged due to a change of mind, incorrect size selection, or customer-provided personalization errors.
Please carefully check names, phone numbers, medical information, emergency contacts, engraving details, spelling, and other personalization information before submitting your order.
This does not affect any rights you may have under applicable consumer protection laws.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please include:
- Your order number
- A description of the problem
- Clear photos of the item and, where applicable, the packaging
If we confirm that the item is defective, damaged, or was produced incorrectly due to our error, we will provide an appropriate solution, which may include a replacement or refund.
Customer Personalization Errors
CareKeeper is not responsible for errors in personalization information submitted by the customer, including incorrect names, phone numbers, medical information, emergency contact details, spelling, or other custom text.
We recommend reviewing all personalization information carefully before completing your purchase.
Order Changes and Cancellations
Because personalized products may enter production shortly after an order is placed, changes or cancellations are not guaranteed.
If you need to change or cancel an order, contact us as soon as possible. If production has not yet started, we will make reasonable efforts to accommodate your request.
Non-Personalized Items
Where applicable, non-personalized items may be eligible for return in accordance with applicable consumer protection laws and the return conditions presented at the time of purchase.
Returned items must generally be unused, in their original condition, and in their original packaging unless the item is defective or applicable law provides otherwise.
Digital Products
Due to the nature of digital products, digital downloads are generally non-refundable once the digital content has been delivered or access has been provided, except where required by applicable law.
For customers in the European Union or European Economic Area, where applicable, the right of withdrawal for digital content may cease once the supply of the digital content has begun with the consumer’s prior express consent and acknowledgment that they thereby lose their right of withdrawal.
Refunds
Once an eligible refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges and return shipping costs may not be refundable unless the product is defective, incorrect, or applicable law requires otherwise.
European Union Customers
If you are a consumer in the European Union or European Economic Area, you may have statutory rights regarding online purchases, including a right of withdrawal in certain circumstances.
However, the statutory right of withdrawal may not apply to goods made to the consumer's specifications or clearly personalized, as provided by applicable law.
Nothing in this policy limits your mandatory rights regarding faulty, damaged, or non-conforming goods.
Contact Us
If you have any questions about a return, replacement, cancellation, or refund, please contact us through the contact details provided on our website.