Shipping policy

SHIPPING POLICY

Last updated: August 12, 2026

Thank you for shopping with CareKeeper. We offer personalized Medical ID products, safety accessories, pill organizers, and digital products. Please review the information below regarding order processing, shipping and delivery.

ORDER PROCESSING

Processing times vary depending on the product. Personalized products require preparation and personalization before shipment. Non-personalized physical products may have different processing times depending on the fulfillment location and supplier.

Estimated processing and delivery information may vary by product and destination. Shipping estimates shown at checkout apply after the order has been processed and shipped.

During periods of high demand, holidays, or other exceptional circumstances, processing may take longer.

For personalized products, please make sure all personalization details are correct before submitting your order. Once production has started, changes may no longer be possible.

SHIPPING DESTINATIONS

CareKeeper ships to the destinations available at checkout.

Available shipping methods, estimated delivery times and shipping charges are displayed at checkout based on your delivery address.

DELIVERY TIMES

Estimated delivery times begin after your order has been processed and shipped.

Delivery times shown at checkout are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may occasionally be delayed due to carrier operations, customs procedures, public holidays, weather conditions or other circumstances outside our reasonable control.

SHIPPING COSTS

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.

Any available free-shipping promotions or thresholds will also be displayed at checkout.

ORDER TRACKING

When tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes or other charges depending on the destination country.

Where such charges are not collected at checkout, they may be charged by local authorities or the delivery carrier.

Any mandatory information regarding applicable charges will be provided as required by law.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes will be possible once an order has been dispatched.

DELAYED OR LOST ORDERS

If your order appears to be significantly delayed or lost in transit, please contact us so we can investigate the shipment with the carrier.

We will provide an appropriate solution in accordance with applicable consumer law and the circumstances of the shipment.

DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as possible and provide your order number and photographs showing the damage and packaging.

We will review the issue and, where appropriate, arrange a replacement, refund or other remedy.

PERSONALIZED PRODUCTS

Because CareKeeper products are personalized according to customer specifications, please carefully review all personalization information before completing your order.

Personalized products may be subject to special return and cancellation conditions. Please review our Refund Policy for additional information.

Nothing in this Shipping Policy limits any mandatory consumer rights that apply to your purchase.

CONTACT

If you have questions regarding shipping or delivery, please contact CareKeeper using the email address provided on our website.